Privacy Policy
This privacy policy explains how Crealo (“we,” “us,” or “our”) collects, uses, shares, and protects the personal data of users (“you,” “your”) in connection with your use of our SaaS platform and the website www.crealo.app (the “Site”).
1. Information we collect
1.1 Information you provide directly
Account creation: When you create an account, we collect information such as your name, email address, password, phone number, and any other details required for registration. Billing information: When you subscribe or make a purchase, you may be asked to provide your billing address, payment method details (processed securely by a third-party payment provider), and other related information. Customer support: If you contact us by email, chat, or other means, we retain a record of your communications to better assist you.
1.2 Information collected automatically
- Log data: Our servers may automatically collect data such as your IP address, browser type, date and time of access, visited pages, and other usage statistics.
- Cookies and similar technologies: We use cookies and related technologies to enhance your user experience and understand how you interact with our service. You can manage your cookie settings in your browser; however, disabling them may limit certain functionalities.
This privacy policy explains how Crealo (“we,” “us,” or “our”) collects, uses, shares, and protects the personal data of users (“you,” “your”) in connection with your use of our SaaS platform and the website www.crealo.app (the “Site”).
1. Information we collect
1.1 Information you provide directly
Account creation: When you create an account, we collect information such as your name, email address, password, phone number, and any other details required for registration.
Billing information: When you subscribe or make a purchase, you may be asked to provide your billing address, payment method details (processed securely by a third-party payment provider), and other related information.
Customer support: If you contact us by email, chat, or other means, we retain a record of your communications to better assist you.
1.2 Information collected automatically
Log data: Our servers may automatically collect data such as your IP address, browser type, date and time of access, visited pages, and other usage statistics.
Cookies and similar technologies: We use cookies and related technologies to enhance your user experience and understand how you interact with our service. You can manage your cookie settings in your browser; however, disabling them may limit certain functionalities.
1.3 Information from third parties
We may receive information from third-party sources, for example, when you use social media login options (e.g., Google, Facebook, LinkedIn) or other integrated services.
2. How we use your information
We use the information we collect for the following purposes:
1. To provide and manage our services: including account creation, access to the platform, and fulfilling contractual obligations
2. To personalize your experience: tailoring content, feature recommendations, and user interactions
3. To communicate with you: sending technical notifications, updates, security alerts, and service-related messages
4. To manage payments: Processing transactions, issuing invoices, and detecting fraud
5. To improve our services: Analyzing usage to enhance features and overall quality
6. To ensure platform security: Identifying and preventing unauthorized or harmful activity
7. To comply with legal obligations: Meeting applicable regulatory or administrative requirements.
3. Sharing your information
We may share your personal data under the following circumstances:
- With service providers: For hosting, payment processing, analytics, and other operational support. These partners are contractually bound to protect your data
- Legal obligations: When required by law, such as in response to subpoenas or regulatory requests
- To protect rights and safety: To defend our legal rights or ensure the security of our platform and users
- Business transactions: In the event of a merger, acquisition, or sale, your information may be transferred in compliance with applicable laws
- With your consent: We will request your explicit permission before sharing data in any other context
4. Data retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy—including providing services, complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods may vary depending on the nature of the data and legal context.
5. Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no method of data transmission or storage is 100% secure. You are encouraged to protect your account credentials and personal devices.
6. International data transfers
If you are located outside the region where our servers operate, your data may be transferred to and stored in countries with different data protection laws. Where applicable, we will use recognized safeguards (e.g., standard contractual clauses) to ensure adequate protection.
7. Your rights
In accordance with applicable data protection laws (e.g., GDPR in the EU, France’s Data Protection Act), you may have the following rights:
- Right of access: request access to the personal data we hold about you
- Right to rectification: correct any inaccurate or incomplete data.
- Right to erasure (“right to be forgotten”): request deletion of your data in certain situations
- Right to restrict processing: ask us to temporarily limit our use of your data
- Right to data portability: receive your data in a structured, machine-readable format or transfer it to another provider
- Right to object: oppose certain types of processing, including direct marketing
- Withdrawal of consent: If we rely on your consent, you may withdraw it at any time without affecting previous processing
To exercise your rights, please contact us using the details below. We may request identity verification before responding to your request.
8. Cookies and similar technologiesWe use cookies and related technologies to: enable core features of the service, analyze usage and improve performance, measure traffic and engagement, provide targeted advertising (if applicable). You can manage your cookie preferences via your browser or through our cookie management tool.
9. Third-party services
Our site may contain links or integrations with third-party services. If you interact with these services, your data is governed by their respective privacy policies. We are not responsible for the data practices of third parties.
10. Children's privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe we may have done so, please contact us immediately so we can take appropriate action.
11. Changes to this policy
We may update this privacy policy from time to time. Changes take effect upon publication on this page. In the event of significant changes, we will notify you by email or through a notice on our site. Please review this page regularly for updates.
12. Contact us
If you have any questions, concerns, or complaints regarding this privacy policy or our handling of your personal data, please contact us:
Email:support@crealo.app
Phone: +33 6 67 73 40 15
Mail: 97 Rue Oberkampf, 75011 Paris
We are committed to responding promptly and addressing your concerns with care.
